On Tuesday I had to spend my vouchers won at Tote and Gloat in May. My first trip was a 30 minute drive to Upper Hutt to Thimbles and Thread. Now, I don't shop there very often but have visited a few times in the past.
No-one spoke to me when I entered the shop, nor in the entire time (at least 30 minutes) I was browsing around! The lady behind the counter did not have any other customers! If I didn't have my vouchers to spend I would not have stayed. Considering that this is a craft/gift and quilting shop - most people would be keen to spend a few $$$ there - quilting fabric is not cheap!
Anyway I used the vouchers to just buy some thread.
My next experiences were in Wellington central.
At the French Art Shop, I browsed for 15 - 20 minutes, even picked up something and carried it around with me. Again no-one spoke to me or asked me if I needed help. The few people that were there obviously knew each other and were busy loudly talking about themselves. I could have walked out the door with a bag of goodies and they wouldn't have been any the wiser - except that I'm an honest person. No $$$ spent there!
A short time later I walked into Abstract Designs - again I was the only customer and there were 2 assistants talking to each other. Not one word was said to me and the only reasons I stayed as long as I did, was because I love the art work and I was looking for something for a present - sadly, I couldn't be bothered to spend any money if 2 people could ignore me in such a small store.
BUT! I did have a good experience across the road at Lavage where the assistant was very pleasant, welcoming and helpful! So money was spent there.
All right, so what's the point behind my frustration?
- Times, are difficult.
- You are lucky to have a job.
- In shops SERVICE should be the MOST important thing!
- We have 1000's of visitors currently in New Zealand for the Rugby World Cup, they will have money to spend, especially if it is New Zealand made.
So not only have I told several people of my Tuesday experience, I have also sent it viral and listed the web sites - it is so easy to spread the word of both good and bad experiences.